Remote Employee Training and Development

Remote Employee Training and Development

The ongoing COVID -19 pandemic has disrupted life in profound ways. It has changed the way we interact, shop and work. It has also changed how businesses conduct their activities. With social distancing norms in place, many companies have asked their employees to work from home. Although a trend toward working remotely had been growing even before COVID-19, companies had to quickly make arrangements for their employees to move out of the main office into the home office.

Among the numerous logistical issues for companies to address has been remote employee training and development. Remote training is not an easy fix. It is crucial to understand that remote working presents a lot of challenges – technology, distractions, staying organized and various other factors. However, remote working offers several benefits.

To make remote training effective, we will look at how you need to train remote employees, the benefits of remote training and why you need to document everything.

How to train remote employees during COVID-19

Unless you give your employees the requisite training, it could be difficult for them to adapt to the work-from-home model. To ease the transition for your workforce, it is crucial to know how to train remote employees. HR Daily Advisor provides some valuable tips.

Provide advanced training to your employees – While it may seem too late if your employees are already working from home, the current crisis is not likely to be the last or only time companies need to shift staff to remote work arrangements. Advanced training while employees are still on-site can give them the tools and skills they need to succeed in a remote environment. For those now working remotely, providing a broad overview of available online tools and strategies will set them up for success with subsequent training programs.

Teach your employees time management and how to organize themselves – Everyone can’t excel in the work-from-home model. Time management and staying organized are the two main challenges that remote workers face. Some who are good at this in the office might struggle when they work from home – especially when they deal with such distractions as children and day-to-day domestic demands. Provide any necessary resources and support to help them cope.

Share remote communication etiquette with your employees – You need to make your employees understand that dealing with people virtually is no different from in-person dealings in the office. Establish etiquette standards for video conference calls – such as not shouting, and the need to dress appropriately.

Make sure training resources are accessible remotely e-learning is an extremely potent tool for remote workers. According to Kimberly Cassady, chief talent officer at Cornerstone, companies should provide online access to learning and development materials. Your L&D materials should also include how to make remote learning more effective.

“For example, if your organization has adopted a more flexible work from home policy, a learning course on how to stay productive when working remotely can help employees manage their tasks and stay engaged. Meanwhile, online courses about stress management and mindfulness can help employees navigate worrisome situations – while simultaneously equipping them with important soft skills for the future of work.”

Look after the emotional health of your employees – You do need to train your remote employees on technology, logistics and adapting their work ethic. But it is important to understand that you should also address their mental and emotional well-being.

According to Peter Jackson, CEO of software company Bluescape, “Loneliness and depression are major pain points for remote workers, and those that are new to working from home can be negatively impacted by the sudden drop-off in social interaction. This can lead to a breakdown in collaboration and productivity, especially as those who are used to face-to-face meetings struggle to identify how to establish those same connections virtually.”

To overcome this hurdle, you need to focus on building team culture. You can start your virtual meeting by interacting with your team members on a personal note. For example, you can ask how they feel about the remote work environment, or simply general day-to-day questions. When you interact with them on a personal level, you can get to know how they are feeling, and address early signs of burnout or disengagement.

Benefits of remote training

You can conduct remote training in various ways, such as e-learning courses, instructor-led face-to-face training over the web, webinars, customized podcasts, etc. There are several benefits of remote training, which include the following:

Affordability In traditional training, you need the instructor as well as the trainees to be present in the same room. You either need to bring all your employees to a particular geographical location or pay the instructor to visit your office or any other preferred location. However, that is not the case in a remote training setting. Employees and instructor/s can join in from wherever they are, making remote training more affordable.

Availability of resources Regardless of your location, you can get the best trainers in the world to instruct your employees. You don’t have to bother about visa issues and programming conflicts. In traditional training, you have to call the trainer to your physical location

Convenience – In traditional training, you need to follow a strict routine because you have to meet the trainers face-to-face. External problems like travel issues, inclement weather or any other emergency can hamper the training schedule.

The need to document everything

There is no doubt that remote training can prove to be useful for the development and growth of your employees. However, when it comes to remote training, make sure you document everything.

If your organization has only one person in charge of training, that person’s knowledge about your training programs leaves when they leave your organization. Documentation is essential to keep your programs and materials accessible to subsequent employees who fill that position.

Document all your training processes and store them in a centralized place where more people from your organization have access to your training materials. Make sure all your documents, slide presentations and videos are marked so that people other than your primary trainer can assume the duties if necessary.

When it comes to training documentation, security is always a priority. After all, training materials comprise your company’s valuable intellectual property. As most training materials and programs are now in digital format, you need a robust solution to keep them secure from theft or compromise by disgruntled former employees, competitors and cybercriminals.

DocuServe is a cloud-based digital data protection company providing services that include cloud-based document management, content encryption and distribution, and digital media replication and encryption to businesses in every industry. Contact us today to learn about our full range of solutions. 

Hiddren Threats to your Corporate Training Program

3 Hidden Threats to Corporate Training Programs

Let me ask you a question. Are you conducting your corporate training through an e-learning channel, like Blackboard or Moodle? It’s funny. Companies know they need to train their employees on security protocol, but often they communicate that protocol in some rather un-secure ways.

According to a recent survey from Trustwave, a majority of companies have either no system in place or a partial system in place for monitoring and tracking their sensitive data.

Moreover, what we have found at eServe is that many companies are unaware of what kind of data they even need to protect! Is that you?

Think about it. Any training session you conduct for a new hire or seasoned employee would (and should) include data about your company’s processes, products, customers, strategies, goals and more. They are not just casual blogs or press releases – training materials contain proprietary data. That is data your competitors would love to have and that you should do everything in your power to keep from getting out!

You don’t have to be in a government agency or big tech firm to worry about this either. Whether your data is intentionally hacked or just mishandled, you would be surprised at who might be interested in using it to their advantage – or where it might end up. Corporate training leaders in every field – from medicine to the culinary arts- has company secrets to protect.

And it is often only after those secrets have become vulnerable that they realize what that information means in the wrong hands.

Here are 5 hidden threats to putting your training information online.

corporate training1. The Threat of Hacking to Corporate Training

Remember Julian Assange of Wikileaks? His goal was simple – expose the hypocrisy of the U.S. and other governments. As an expert computer programmer, he was able to achieve this goal. But you don’t have to be a political organization or nation to be threatened by a motivated hacker. You just need one company wanting to mirror your company and with the know-how to go after your information. Don’t let sticky fingers threaten your bottom line.

corporate training2. The Threat of Careless Employees to Corporate Training

I bet if you were to survey your staff members you would find that at least 50% (if not more) write their password down on a sticky note and attach it to their monitor. Or, maybe they forget it altogether and use the password of their cubicle mate or neighbor. But who’s to say their neighbor is privy to the same information they are?

Also, who’s to say that sticky note doesn’t end up in the wrong hands? Or, what if the slides you presented during a WebEx conference aren’t saved on a staff member’s laptop that was accidentally lost or left behind?
An employee does not have to be disgruntled to leave your proprietary information in the wrong hands.

They just have to be human. If you’re sharing any secure information with your staff, always keep that in mind.

corporate training3. The Threat of Upheaval to Corporate Training

Another e-learning threat has nothing to do with the exposure of data – in fact it is quite the opposite. For some industries, such as medicine or finance, the rapid dissemination of information is crucial to the success of their operations. Many times, it can literally mean life or death.

Think about it like this. What if a medical organization in Florida scheduled a seminar titled “Zika Virus: Our response to the Threat & Treating Pregnant Women.” In 2016, the Zika crisis was a real and urgent threat for South Florida families. Getting the right information in the hands of professionals who needed it most was an urgent concern. Similar situations would be training for security institutions that contract out to the TSA or other government bodies.

Updates and training sessions are often ad hoc and almost always must go on without a hitch. Any threat to the system these sessions are conducted on could mean putting people and possibly whole areas at risk.

No matter where you fall on this spectrum or which threat concerns you the most, there is a solutions! Always secure your training sessions. Avoid putting your valuable knowledge in the wrong hands by setting up the right security infrastructure and protocol from the get-go:

• Only allow registered invitees to join meetings
• Create specific passwords for each meeting rather than the same password for all your meetings
• Coach your trainers to choose wisely who they let in the training rooms
• Create rank-based permission levels (i.e., Tier 1, Tier 2 and Tier 3 access levels)
• Track and analyze who accesses your data (when, where and how long)

Want to gain greater peace of mind with your corporate training content? eServe is a content delivery platform that helps you empower your staff with the freedom to train and learn on their schedule, while also providing you with the power to protect that information.

In the digital age, both security and flexibility are key to mastering corporate e-learning and digital document management.


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